EXCELLENT WORK BY DAVID
David Villegas did a great and thorough job on our AC.We will definitely use service first again.Great employees great prices.You can't beat that.
Thank you again
David!
GREAT SERVICE!
Please feel free to use or post this testimonial at your discretion. My wife and I highly recommend your services. Our a/c died Saturday night about 10 pm. We got thru the night with a fan, sleeping in 85 degree temperatures. Called about 7:30 am and were told that a tech would be available between 2 and 4 pm. We were next called and told a tech would be at the house shortly, a great surprise. The tech was pleasant and professional He quickly diagnosed the problem and fixed it. This included a new starting capacitor and adding coolant. He then went over the system to verify proper operation. The service was prompt and pricing fair. We could have been taken advantage of by another company. I will continue to do business with this company. Thanks for keeping us out of the heat on a day when it was going to be 101 F. Great job!
Bob and Diane
EXCEPTIONAL
I called a dozen different local service companies to check my A/C system at 7:00 in the evening during the heat of the summer of July 2010. The first to answer their phone was Service First. The dispatcher was attentive and professional. He dispersed a technician - David Villegas, who arrived *WHEN THEY SAID HE WOULD ARRIVE !!! *. There were no vague, gray areas of when he would arrive, and none about the diagnosis of my system. I am an HVAC procurement agent by trade and normally, pardon the pun, "phone a friend" for help. I don't have to do that any longer because Service First exceeds all expectations I had about sourcing service outside my profession and earns my trust and business.
THANK YOU SERVICE FIRST! AMAZING!
Service First was exceptional, and I would definitely recommend to anyone in the San Antonio area. Very prompt service and David was extremely helpful and polite. He explained any problems and questions we may have had.
THANK-YOU SERVICE FIRST...EXCEPTIONAL WORK!
Service First saved-the-day for our Childcare Center. We have children in care 7 am - 6 pm, and are licensed by the State. One of our 20yr old AC units died, and all the AC companies knew they had us, buy a new unit or roast for the summer. Needless to say, we were in a difficult position. We called Service First after several others, and they quickly responded, assessed the problem, and did not try to take advantage or our situation. They offered us the BEST PRICE and SERVICE in town! They worked our replacement semi-custom units as a priority and had us COOLED back off within a couple of days! From all the Children at New Horizons School - Thank-you Service First!
ABSOLUTELY THE BEST IN TOWN!!!!
I have a small business and had a CATASTROPHIC failure of not 1 but 2 Commercial AC units that were 10-13 years beyond their life span. I needed new units fast to keep my business in operation. I called three different AC companies, only two responded quickly but their prices were RIDICULOUS. I called Service First, they came out IMMEDIATELY within 1hr, assessed my problem, explained what was wrong with the old units and gave me some options. I choose to replace them both and Service First gave me what I considered an HONEST and the lowest price to replace them. Once I made the decision to go with them they quickly ordered my units and associated parts and had me back in business within days!
From one small busines owner to another-THANK-YOU SERVICE FIRST for your EXCEPTIONAL Professionalism and Customer Service!!!
WONDERFUL SERVICE
Dear Friends,
I arrived home late on saturday, July 3rd, to an ai ounditioner that ws blowin air and nothing else. We opened every window i the house and sweate through the long, humid night.
Sunday, July 4th, I thought there would be no hope of finding anyone able to help us until we were past the holiday. I have heard too many horror stories of people who have been abused because of their lack of knowledge in the heater/air conditioning field.
I was absolutely delighted t find that your company would not only be able to help me, but Omar Rodriguez was out atour house within a couple hours of my phone call. Omar was very professional and in a very short amount of time, had the problem diagnosed. He had the equipment in his truck and we had blessedly cool air running through our system again. I was so satisfied, I checked to see if your company has a anual maintenance plan. I signed up on the spot and look forward to a long, satisfying relatinship with your company.
Again, thank your for your integrity and professionalism. It is always frighteing nowdays to trust your home equipment to strangers, and I am grateful to have found a company I can trust.
DISSATISFIED W/ NEW UNIT INSTALLED
After several attempts at trying to reach Jack, the owner, I am at my witts end. I am in the heat in the SA Summer and several attempts at trying to get my system to cool have been unsuccessful. My new unit cools for a week or two and then it's out again. What is the problem? This should not be happening. This is a brand new unit which I had installed in the spring so that I would not have to suffer in the summer. I work out of my home and have had to leave and leave my work unattended. Where is Jack and why won't he call me when I ask. Each time I get a different excuse why he's not available. I don't consider this to be good service.
Jack, if you get this, I would like for you to call me. As the owner of this company, this is your obligation.
Irene Mata
DISSATISFIED
I contacted this company for my AC repair needs after reading the excellent commentaries. The technician arrived on time but took a little over two hours to attempt to diagnose the problem. Over the course of the time technician was here, I heard several different explanations as to why the AC was not working properly. In truth, the explanations were conflicting. In the end, a quote of 800 was provided. The final quote included a repair of a part that was not initially mentioned during the discussions. Thus, time was wasted and money was spent on a problem that was not resolved. Business Response from Jack
I am very sorry that you were dissatisfied. Our goal at Service First is to arrive promptly as you stated we did indeed. We strive for complete satisfaction as you can read in the past 40 reviews. Our technichians completely check the system and that may take time. We want to be thorough during our service call to prevent future problems. An air conditioning system is mechanical like your car and contains multiple parts that need to be checked during the service call. We took a total of one hour and a half to complete this diagnostic for you. The service tech wrote on your invoice that the coil was plugged up; you explained to him that you did not know that the filter had to be replaced and the same filter probably had been there for 3 years. To remove your evaporator coil is an extensive process, therefore the quote of $800 we feel is a fair price. The problem was not solved because you decided not to clean the coil. If you have any further questions or discussion concerning your unit, please do not hesitate to call 210-521-1500
WOW!! THANKS SO MUCH!!
I'm super impressed, I had an a/c leak and I called service first and they sent there a/c tech David who was very nice and helpful and even took the time to even spray the wasps outside my front door which was'nt even his job to do. He was very professional and you could really tell that he knew what he was doing. You can tell that service first hires only the best most qualified employees. From the start I had a good experience even from the man i talked to on the phone. My overall experience with this company has been great and they should get a 5 star and I will be using them again in my future
QUICK AN HONEST SERVICE
Recently my AC stopped working so I called John Wayne to have it evaluated. I paid $30 for an estimate that I never received and my wife was given three or four different prices to fix the problem yet the actual problem was never clearly revealed. Even after speaking with there office I still did not have a clear picture of what would be required to fix it.
Within half an hour of David Nelson, from Service First, arriving he quickly identified the problem and possible courses of action. Unknowing to him, John Wayne was the last company to service my AC and he revealed that the refrigerant was over filled. He identified this as a possible cause of the system not cooling well and the compressor locking up. His answers to my questions showed he was only there to fix the problem and not try and squeak out as much money as he could. The service he provided and the honest assessment of the problem is in my opinion top notch compared to what I experieinced with your competition. I assure you Service First will maintain all of my business in the future and I will recommend your company when any oppurtunity comes forth.
David has secured you a customer for this and any future repairs that may
be necessary for my AC. I commend his professionalism and honesty and
thank your company for the timely and professional service as well.
Doyle Dennis
BEST AC HEATING SERVICE IN SAN ANTONIO
Truly a 5 Star Company. Within minutes of my explaination of the heating unit issues he diagnosed the problem and fixed what a "not so good" heating company wired incorrectly. He was respectful, listened well to my concerns and fully explained what he was doing at all times. Customer Service is obviously their # 1 Value.
WITHOUT HAVING HEAT FOR 24 HOURS AND.
Without having heat for 24 hours and expecting 32* for the night, I knew I needed to call for help. Of course, I called after hours and just in time. There was still someone, forgot his name, at the office and sent a technician out. Brandon Jonas arrived and after trouble shooting various posibilities, I GOT HEAT! Brandon was awesome! He was here until 9pm and explained to me what the problem was and later explained it to my husband. He was patient and thorough. I've had a summer and winter service check up as well and those technicians were also good.
OUTSTANDING .
Service First is the most reliable, trustworthy and efficient air condition business in the San Antonio area. Their knowlege of the aircondition and heating business outstanding and up to par. They are knowledgeable with the latest technology on air conditon and heating and pass on the knowledge to their customers. They have always been honest and dependable and I always feel at ease once they arrive at our door. The job will be done raidly and efficiently. Sercvice First is the only aircondition company to call
HEATING MAINTENANCE .
Had my heating system checked for fall maintenance by Service First. My technicaina was Brandon Jonas who did a first rate job. He not only thououghly checked everything but he took the time to explain what he was doing and things I could do to prolong the life of the system and ensure it continued to run smoothly. I was impressed with the service and would recommend this company to anyone interested in having their system checked and maintained
VSP2009
Brandon Jonas, the technician for Service First came to my home and serviced both a/c and heating systems. He arrived on time, which was a surprise based on my experience with other companies.
Brandon was courteous and professional in his actions and appearance. He took extra care to protect our flooring. He did an excellent job and offered so suggestions for making our unit last longer. I would recommend Service First to anyone. I will be using their service in the future
OUTSTANDING
This is the first time I have spent money on AC equipment and felt I got every penny's worth. Everything from the unit to the installation was top notch, the service personnel are in clean uniforms and are professional to a "T". Brandon is knowledgeable and explains everything well, spending lots of time to make sure you understand everything you need to know before and after the sale. I would recommend Service First to anyone for any type of heating/ or ac service or equipment. They do what they say and follow up.
WINTER SYSTEM CHECK
Brandon Jonas, the representive for Service First came to my house to do a yearly check. I found Brandon to be a very pleasant young man. He was very clean and was here on time. He serviced the furnace and checked the air conditioner. We discussed the guardian air purification system. Brandon was very knowledgeable and he was NOT a hard sell person. That will turn me off faster than any thing. As my partner is going through Chemo the system made a lot of sense. Once again, Brandon is the best, the company is lucky to have him as an employe
GREAT SERVICE
Great and Professional Service. David was awesome and very helpful. I highly recommend David.
He replaced and installed new coil on 09/23/ 09. I choose this company because of the other customer reviews.
For this reason I'm adding my review to help others make their decision.
I gave this company A+.
A/C SERVICE
After calling about three local a/c companies within two months and made appointments with them to come service our a/c and never showed up, no courtesy call as to why,
I finally call SERVICE FIRST and made an appointment for a/c service, they showed up and performed the routine service, and was very satisfied with their work and knowledge. Would recommend everybody to call SERVICE FIRST for their a/c service and maintanence.
